Legal Information
Our privacy policy, access to information manual, and website terms and conditions.
Privacy Policy
Last updated: September 2026
RGH Attorneys + Conveyancers ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or engage our services.
1. Information We Collect
We may collect the following categories of personal information: contact details (name, email address, telephone number); information you provide when submitting an enquiry through our website; information relating to your legal matter that you voluntarily share with us; and technical data such as IP address and browser type collected automatically when you visit our website.
2. Purpose of Processing
We process your personal information for the following purposes: to respond to your enquiries and provide legal services; to fulfil our obligations under applicable law and professional rules; to communicate with you regarding your matter; to improve our website and services; and to comply with our record-keeping obligations.
3. Legal Basis for Processing
We process your personal information on the following lawful grounds: your consent (where you have provided it); the performance of a contract or pre-contractual steps at your request; compliance with a legal obligation; and our legitimate interests in operating a law practice, provided these do not override your rights and freedoms.
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information with third parties only where necessary to provide our services (such as counsel, experts, or service providers), where required by law or court order, or with your express consent. All third parties with whom we share information are required to handle it in accordance with applicable data protection legislation.
5. Retention of Information
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and professional obligations, and to resolve any disputes. Our standard retention period for client files is five (5) years from the conclusion of a matter, unless a longer period is required by law.
6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under POPIA, you have the right to: request access to the personal information we hold about you; request correction of inaccurate information; request deletion of your information in certain circumstances; object to the processing of your information; and lodge a complaint with the Information Regulator. To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website.
9. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer at [email protected].